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Service and Operational

Management Tool

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Below is a list Mines that others have created in IT KASM to use in their IT Organization.
People are thinking of many ways to use the IT KASM and the list is growing.

Tracker Mines
Title Description
Operational ActivitiesOngoing tracking of all daily events, updates, and status, within the environment are automatically updated here when activity occurs in IT KASM.
Part ManagementInventory Parts in a datacenter or environment
Root Cause AnalysisMange the reporting of all root cause analysis Incident reports.
Employee TrainingUnderstand the training courses employees are taking and their status. When other team members see what members of their team are taking, it encourages them to participate in training.
ContactsAny and all contact information for vendors, internal employees, groups, departments, support, etc...
IP ManagementSimple management of IP addresses to users and devices.
Software ManagementTracking software serial numbers, keys,owners, expiration dates, etc..
Network Port ManagementTrack how, who and what network ports are being used (ports, patch panels, IDF,etc...)
Office ManagementTrack the inventory of individual offices (ports, phone, devices,etc...)
Change ManagementUse a simple process of change management for impact, backout plans, performed by, and approvers
Cost Center / Overhead ManagementMost companies have too many charge numbers and projects for team members to remember where to charge their hours.
Training SchedulesTrack the scheduling of internal Training events
General InformationFrom company acronyms, internal contacts, to policies, procedures, etc..
UID ManagementManage the various type of UID (system, user, applications, etc...)
Service/System OutagesTrack Outages within the environment when they take place.
Vendor Support ContractsManage the tracking of vendor support contracts
Vendor Case TrackingManage/Track open cases with vendors
Datacenter ManagementTrack all things related to a datacenter (Racks, location, access, ports, devices,etc...)
Vendor ManagementTrack Vendors, contact info, ratings, associate with CMDB

Task Mines
Title Description
Project PlanningProject Tasks and milestones can be assigned out and tracked.
Bug TrackingManage the tracking Bugs through to resolution.
Ticketing SystemAssign tickets for groups and categories for service support.
Task/Priotity ManagementManage Tasks and Prioritize importance of tasks.

Resource Mine
Title Description
Company Information When a Company Intranet gets too big to find anything. Quickly link to what is more important to the team in one place (Benefits, payroll, etc...)
Specific Group/Departmental ResourcesThere are many resources used by other departments and group that are often difficult to find.
Support DocumentationCreate and provide supporting documentation and resources to an asset
Special InterestsThere is much taking place within a company for quick access to Events, Calendars, Employee Discounts, Cafe Menu, etc..
Datacenter ResourcesProvide quick access to everything needed for supporting a datacenter
Support ToolsManage all Links to dashboards and support sites.

Asset Mines
Title Description
Batch SearchingProvide list of devices and return a quick list of profile information on a batch of devices.
Owner ManagementWhen IT KASM is configured to a company employee database, owner information can be quickly obtained.
ChecklistsBuild unique checklists to ensure that device builds and the retiring of assets meet company standards
Activity LogsLog information of tracking operational activity
Support DocumentationCreate and provide supporting documentation and resources to an asset
Owner ManagementMange the ownership of assets by owner and groups
Export OutputUse configurable output to create unique Excel spreadsheets of device profile information
Printer OutputSend configurable output to the printer
Patch ManagementProfile patching by location, device, device status, owner, special needs
Patch ManagementManage the patching cycle for all devices.
IP ManagementTrack IP addresses to device Profiles
Asset Life Cycle ManagementFull Life Cycle Management of assets and tracking profiles.

On-Call Mine
Title Description
On-Call ManagementManage various forms and configurations of an On-Call Rotation
On-Call groupsMultiple groups can be defined as part of a rotation (Primary or ackups, North America and Asia, East Coast and West Coast, etc...)
On-Call UpdatesAs personnel changes occur, easily update changes to an on-call schedule
Daily RotationsDaily Rotation can be any or all days of a week.
Daily/Weekly RotationsTwo Main types of rotations are daily and weekly.

Freeform Mines
Title Description
Freeform HTMLUse Freeform HTML to be as creative as needed to add video, links, statements, or any text outside the scope of IT KASM
FreeformAllows for the adding of something outside the scope of IT KASM.
Graphs, Images, VideoAdd external sources like Graphs, Images, Video into IT KASM

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